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ServiceNow Course in Nagpur

Duration: 2 Days

Mastering ServiceNow with Steps Technology

Are you searching for the Best ServiceNow Training in Nagpur with affordable fees? Don't look elsewhere. Our excellent ServiceNow Certification Course in Nandanvan Nagpur is available at Steps Technology. Our institute provides both classroom and online training options for you.

About ServiceNow Course

ServiceNow is a game-changer in the world of cloud computing services. It empowers organizations to efficiently manage workflows and tasks through a user-friendly ticketing system. Established in 2012, ServiceNow originated from ITSM software and has evolved into a dynamic technology platform. It functions as Software as a Service (SaaS), enabling businesses to streamline processes and meet their unique requirements. With a dedicated marketplace for customizable plugins and third-party add-ons, ServiceNow is highly adaptable, allowing firms to create bespoke solutions.

Why Choose Steps Technology for ServiceNow Training?

ServiceNow professionals are in high demand, and our training equips you with the skills to excel in this competitive field. Our courses cover a wide range of topics, including ServiceNow Enterprise Service Management (ESM), console design, management software, systems engineering, Business Service Management (BSM), and more. Whether you're a student, an IT professional, or a project leader, our flexible training schedules and experienced instructors provide an ideal learning environment. Plus, we offer cost-effective training options in Maharashtra.

ServiceNow Course Curriculum:

Our comprehensive curriculum covers various aspects of ServiceNow, including modules like Incident Management, Problem Management, Change and Release Management, Request Management, and more.

Online ServiceNow Classes in Nagpur

With our online ServiceNow training program, you can learn from the comfort of your own home. We offer a blend of recorded and live video sessions, ensuring you can learn at your own pace while receiving personalized attention. Our instructors guide you through practical exercises and assessments, giving you real-world ServiceNow skills. Our trainers tailor the training plan to your needs, ensuring a personalized learning experience. Don't miss the opportunity to acquire valuable skills and prepare for a successful career in the IT industry. Enroll in our online ServiceNow Course in Nagpur today.

Course Curriculum:

Part 1 : ServiceNow Certified System Administrator (CSA)

  • Overview of IT Service Management (ITSM)
  • Introduction to ServiceNow Platform
  • ServiceNow Architecture & Database Structure
  • Navigating the ServiceNow Interface
  • Understanding ServiceNow Versions, Releases and Instances

  • Creating a ServiceNow Developer Instance
  • Understanding Instance URL & Navigation
  • Basic Configuration & Personalization
  • UI Policies & System Properties
  • Branding & Customizing ServiceNow

  • Creating & Managing Users, Groups, and Roles
  • Assigning Permissions & Access Control Rules
  • Understanding ACLs (Access Control Lists)
  • Delegated Administration
  • Security & Authentication Methods

  • Understanding ServiceNow Tables & Schema
  • Creating & Extending Tables
  • Form Design & Configuration
  • Business Rules & UI Policies
  • Data Dictionary & Field Types

  • Creating Catalog Items & Variables
  • Flow for Service Catalog Requests
  • Understanding Request, RITM, and Task Structure
  • Managing Catalog Approvals
  • Order Guides & Record Producers

  • Incident Management Lifecycle
  • Problem Management & RCA (Root Cause Analysis)
  • Change Management & CAB (Change Advisory Board)
  • Integration with CMDB (Configuration Management Database)

  • Creating & Managing Reports
  • Performance Analytics & KPI Metrics
  • Designing Dashboards & Widgets
  • Scheduled Reports & Data Visualization

  • Import Sets & Data Sources
  • Transform Maps & Data Mapping
  • Scheduled Data Imports
  • Data Migration Best Practices

  • Email Notification Configuration
  • Event Management in ServiceNow
  • Email Templates & Notification Preferences

  • Understanding Workflows in ServiceNow
  • Designing & Managing Workflows
  • Flow Designer & Actions
  • Approvals & Notifications in Workflows
  • Scripting in Workflows



Part 2 : ServiceNow Certified Application Developer (CAD)

  • Creating & Managing Applications in ServiceNow
  • Application Scope & Security
  • Table Creation & Relationships
  • UI Customization (Forms, Lists, Views)
  • Application Deployment & Publishing

  • Introduction to JavaScript in ServiceNow
  • Business Rules (Before, After, Async)
  • Script Includes & Glide API
  • Scheduled Jobs & Background Scripts
  • Debugging & Troubleshooting Server Scripts

  • Client Scripts & GlideAjax
  • UI Policies & UI Actions
  • OnLoad, OnSubmit, OnChange Scripts
  • Scripting Best Practices & Performance Optimization

  • Creating Catalog Items & Variables
  • Record Producers & Order Guides
  • Service Catalog Scripting (Catalog Client & Server Scripts)
  • Workflows & Flow Designer for Catalog Items
  • Multi-step Approvals & Notifications

  • Understanding Workflow Components
  • Designing & Managing Workflows
  • Flow Designer vs. Legacy Workflow
  • Triggering Flows & Actions
  • Approvals, Notifications, & Script Actions in Workflows

  • Introduction to ServiceNow REST
  • Making REST Calls Using Glide System API
  • Create a custom REST message for servicenow
  • Creating & Managing API Endpoints in ServiceNow

  • Creating a New Update Set
  • Setting an Active Update Set
  • Capturing Configuration Changes in Update Sets
  • Viewing Update Set Logs
  • Best Practices for Naming & Organizing Update Sets

ServiceNow Course in Nagpur