Duration: 2 Days

About ServiceNow

You can consolidate on-premises legacy tools to a single Cloud platform and stop wasting your money and hamess Shared data and analytics with automated workflows on The Now Platform in the Nonstop cloud ServiceNow has Wide variety of offering in various area like ITSM, HR. Project Management. All Major IT companies are Using ServiceNow for Deliver resilient IT services on a single ITSM cloud platform.

Course Curriculum:

  • Overview of Service now/ releases
  • Different modules of ServiceNow
  • Incident Management
  • Problem Management
  • Change and Release Management
  • Request Management
  • Asset and Cost Management
  • Walk-Up Experience
  • Agent Workspace
  • Now Mobile
  • Comprehend the Admin activities in Servicenow
  • Understand Basic ITSM Processes
  • Understand the Basic User Interface and Navigation in Servicenow
  • Create Tables, Fields, Form Layouts, Views
  • Create and Administer Users, Groups and Roles
  • Understand Different Types of Dictionaries/Fields
  • Import Data into Servicenow Tables
  • Understand Basic Configurations- UI Policies, Client Scripts, UI Actions, Business Rules, ACLS and SLAS
  • Information on Service Catalog
  • Create Reports and Dashboards
  • Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customization from one instance to Other through Update Sets