S T E P S
T E C H N O L O G Y

ITIL

ITIL

Course Introduction ITIL V4

  • Introduce to - Key Concepts of Service Management
  • Stakeholders of Service Management
  • Service Consumer Roles
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value Outcomes, Costs, and Risks Service Relationships
  • Risks
  • Utility and Warranty
  • Four Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Selecting the Right Technology
  • Partners and Suppliers
  • Organization Strategy
  • Value Streams and Processes
  • Processes
  • Factors Affecting Service Providers
  • The ITIL Service Value System
  • Components of SVS
  • Organizational Silos
  • ITIL Guiding Principles
  • Focus on Value
  • Applying the Principle - Focus on Value
  • Applying the Principle on values
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • The Service Value Chain Overview
  • Plan / Engage/Improve Activity
  • Design and Transition Activity
  • Obtain or Build Activity
  • Deliver and Support Activity
  • Service Value Streams
  • ITIL Management Practices
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Supplier Management Activities
  • Change / incident/problem/release/asset/ configuration mgmt
  • Service Desk
  • Service Level Management

Our Work Process

Simple & clean work process

01

Frame the Problem

To take a trivial example, which idea of ever undertakes.

02

Collect the Data

Best every pleasure is too welcomed every pain avoided.

03

Process the Data

Have to be repudiated annoyances accepted the wise.