ITIL Course

About this Course

Steps Technology is giving the training on the basic concepts & foundation of ITIL-V4 to make the freshers as well as professionals well equipped of the inevitable process followed & implemented in the IT organization for Incident/problem /change management. Any IT organization (Small, Medium, Large, Huge, ), have to follow the process to ensure that they are able to “react” quickly and “properly” for addressing the client issues. It has been experienced that if we want to reach higher level in carrier in IT Organizations, we must have to get involved in resolving & managing issues to the client infrastructure/applications. Therefore the scope and the demand for the Incident Management/Problem/Change roles in organizations is very high and has huge prospects You will learn the following major contents in our ITIL V4 Training:

Course Introduction ITIL V4

  • Introduce to - Key Concepts of Service Management
  • Stakeholders of Service Management
  • Service Consumer Roles
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value Outcomes, Costs, and Risks Service Relationships
  • Risks
  • Utility and Warranty
  • Four Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Selecting the Right Technology
  • Partners and Suppliers
  • Organization Strategy
  • Value Streams and Processes
  • Processes
  • Factors Affecting Service Providers
  • The ITIL Service Value System
  • Components of SVS
  • Organizational Silos
  • ITIL Guiding Principles
  • Focus on Value
  • Applying the Principle - Focus on Value
  • Applying the Principle on values
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • The Service Value Chain Overview
  • Plan / Engage/Improve Activity
  • Design and Transition Activity
  • Obtain or Build Activity
  • Deliver and Support Activity
  • Service Value Streams
  • ITIL Management Practices
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Supplier Management Activities
  • Change / incident/problem/release/asset/ configuration mgmt
  • Service Desk
  • Service Level Management
Reason to Learn ITIL V4.
  • After completing ITIL V4 & with relevant exposure to the real work you can follow the next path in the ITIL pyramid to reach the expert level.
  • As a fresher, it will help you to understand how the Company (Big medium small scale is dealing with the incident /problem management process in your organization)
  • Due to ITIL V4 popularity, there are many job opportunities. There are thousands of unfilled ITIL V4 jobs not only in the United States but all over the world. If you want to get a great job in software development.

Our Work Process

Simple & clean work process



Your training is our aim. We provide the best online / offline training on wide ranges of courses – Artificial Intelligence, Cloud Computing etc. .


Support & Job Placement

Our learning support is flexible to let you learn in your own pace. Our dedication to your success is reflected in our experienced instructors and record-breaking job selection.


Relations With Clients

Ensuring good relations with customers also helps software developers find new clients, as they may mention the company to friends or coworkers. Beyond all of these reasons, being friendly with clients also helps a software developer look more professional, which is always a good thing in the business world.